Vice President of Project Management and Sales Support
Location: Westfield, IN or Kansas City, MO
Employment Type: Full-Time
Reporting to the Chief Customer Officer, this position will oversee the activities of & provide leadership for the Project Management & Project Coordination team that provides sales support as well as the Industrial Design Group (formerly CAD group) in all markets, offices, and teams.
OVERALL RESPONSIBILITIES
- Collaborating with Sales Leadership in managing productivity of each individual member of the project management & sales support team
- Developing and maintaining comprehensive departmental budgets, consistency in compensation structure and project documentation for individual support roles
- Developing standardized project documentation and enforcing accountability within individual teams to those standards
- Developing and managing best-in-class processes and workflow of Project Managers and Sales Coordinators
- Providing and reporting status of estimating, project management, and project coordination activities
- Developing programs for continued professional development of department employees and conduct regular performance reviews
- Maintaining appropriate staffing levels within all teams as well as company wide support resources
- Allocating company wide support resources to sales teams as needed
- Developing and executing a comprehensive best-in-class Vendor Management and Partnership strategic priority
- Managing project management & sales support team proficiency and training
- Allocation and appropriation of in-house installation resources to specific projects based on company strategy in collaboration with sales team leadership
- All activities relating to third party installation companies that SSI utilizes as sub-contractors
- Refining annual KPI’s for both Project Managers and Sales Coordinators based on company and team goals
- Developing and improving a pre-proposal assessment and plan for more complex projects
- Developing and improving a post-installation follow up plan for more complex projects
- Sharing project results and best practices within the team and company
- Developing a risk management process for Sales teams to minimize project risks
- Resolving customer related issues that escalate as necessary
- Coaching the Project Management team on best ways to interact with sales team members & customers to evaluate customer needs, design and present the best solution to the customer
- Accompanying sales team members to visit customer sites and interface with appropriate customer contacts as required
- Collaborate with Solutions Engineering and Strategic Sales, Industrial Design departments to ensure alignment of processes
- Report to executives to provide updates and recommendations to further enhance the customer experience
KNOWLEDGE & SKILLS REQUIREMENT
- Demonstrated success as a project manager
- Demonstrated management and leadership experience
- Highly detail oriented, ability to manage to critical deadlines
- Ability to multitask effectively & prioritize & execute tasks
- Experience at working both independently and in a team-oriented, collaborative environment is essential
- Ability to work through project issues with customers in a timely manner
- Technically competent and proficient with various software programs: Excel, Word, Outlook, AutoCAD, SmartSheet, SalesForce
- Strong written and oral communication skills: In person meetings, email, phone calls
- Must be able to learn, understand, and apply new technologies
- Strong technical aptitude – highly knowledgeable of industry systems including complex integrated systems and components
- BA/BS or equivalent experience
PROFESSIONAL QUALITIES
- Leadership ability
- Coaching/mentoring skills
- Fast Paced Multi-Tasker
- Attention to Details
- Strong work ethic
- Ability to follow through with tasks given by colleagues and complete them on time
- Ability to delegate tasks to team members with close follow up to ensure on time accurate completion
WORK CONDITIONS
- Office & field oriented position with some overnight travel to project sites required
- Overtime will be required when needed
Why work for Storage Solutions?
Headquartered in Westfield, Indiana, Storage Solutions has experienced stable growth for decades. The products and services we offer are in demand and the industry is continuously expanding.
Here are some of the benefits we offer:
- Generous paid time off policies
- Great medical, dental and vision plans
- HSA contributions
- A Variety of 401(k) options
- Short and long-term disability insurance policies
- Life insurance policies
Partner Testimonial
“Their knowledge of the equipment and how to set up a facility saved our project from potential disaster.”
– Foxconn
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