The Importance of Our Industry-Leading Partners

Eric McDonald, Storage Solution’s Senior Automation Solutions specialist, discusses the importance of Storage Solution’s partners that give our team the ability to offer a wide range of solutions to solve our customer’s business challenges.

Introduction

Eric McDonald, Senior Automation Solutions specialist, I’ve been with Storage Solutions for a little over 22 years now, and in that time have filled multiple roles in sales, sales, support, and leadership.

How does Storage Solutions select its partners?

“Our partnerships are really the lifeblood of our organization. Our partners are, you know, who support us and help us put together creative equipment solutions for our customers’ needs. Our goal at Storage Solutions is to be very strategic in our partnerships. We don’t partner with just anybody and everybody. We look for partners that have technologies that we know are going to be valuable to our customer base and select those strategically. And when we do select a partner, we typically go all in. We will do training for our team with the partner to get everybody on our team up to speed. We’ll do joint marketing efforts to try and generate opportunities together, but they also often provide tools for our team as well that we can use. We’re visiting with and presenting to customers, as well as when we’re putting together solutions from an engineering standpoint, many of our partners have tools that they make available to our team so that we can be efficient in doing our job and creating those solutions.

We really commit to our partners and ask them to commit to us, and that’s why we’re very strategic in who we choose to partner with. We have been intentional in how we’ve put together our partner network from an automation standpoint. There’s a lot of automation technology in the marketplace today and we are always evaluating what’s out there and what’s available for potential partnerships. We also have made it very intentional and have a lot of flexible, scalable automation solutions so that we can help a customer get started at the level that’s right for their business today.

When it comes to automation, they also have the ability to grow that solution to meet their future needs as their business evolves, grows, and changes. We approach every customer project with a technology-agnostic approach, meaning we don’t go into looking at a project for a customer with any predisposed notions. We don’t have to sell certain amounts of any of our partner solutions. We look for automation solution partners that are valuable solutions to our customer base. There’s a lot of technology in the market today that is fancy new shiny tech, but it doesn’t necessarily provide value to our customers and their operations. We tend to shy away from those types of technologies and look to technologies that we know will bring value to our customers, but also to quality partners that are willing to support us and support our customers at the level that our customers expect.

We look for partners that are going to help us meet and exceed our customers’ expectations. We look for partners that are going to be reliable and allow us to provide reliable solutions, meet project schedules, and meet customer expectations. In general, we think we can solve most customer pain points or business challenges along with the partners that we bring to the table.

At Storage Solutions, we pride ourselves on our customer-centricity. We like to really get to know our customer’s business, understand how things flow through their facilities, and where they might have some challenges within that that we can then bring a solution to the table to solve those challenges. Jungheinrich has 30-plus years of automation experience. With over 21,000 total employees across the globe, we have lots of experience and lots of resources we can access and bring to bear for a customer project. We look for partners that will support us in our customer centricity and be alongside us for that journey with our customers to create the best possible solution for them.”

Curious to learn if any of our partner’s solutions could be the right fit for your operations? Click here to learn more!