Lifecycle Services
Extend the life of your material handling equipment.
Keeping Your Operations Running Seamlessly
Why Invest In Lifecycle Services?
It takes expertise in technology and processes to optimize and implement automation into a facility’s operations – the same is required for the maintenance and optimization of those systems. With our extensive industry experience and diagnostic approach, we offer services to meet your unique needs, ensuring that your warehouse remains a strategic asset throughout its entire lifecycle. Discover how our end-to-end solutions can revolutionize your warehousing operations and drive sustainable growth.
Lifecycle Services
Solutions to keep your operations running seamlessly
Spare Parts Package
Comprehensive Inventory: Maintaining a stock of essential spare parts for all critical components of the automated systems to minimize downtime in case of failures.
Just-In-Time Delivery: Partnering with suppliers and logistics providers to ensure timely delivery of spare parts to the warehouse when needed, reducing waiting times for repairs.
Parts Compatibility: Ensuring compatibility and quality of spare parts with the specific make and model of automated equipment to guarantee proper functioning and longevity.
Remote Software Support
Software Updates: Providing remote assistance for software updates and patches to ensure that automated systems are running the latest versions with enhanced features and security.
Bug Fixes: Resolving software bugs and glitches remotely to minimize disruptions to warehouse operations and maintain productivity levels.
Remote Access: Leveraging remote access tools and diagnostics to troubleshoot software and hardware problems without the need for on-site visits, reducing downtime and costs.
Warranty Claims
Warranty Coverage: Managing warranty claims and repairs for automated equipment covered under manufacturer warranties to ensure compliance with warranty terms and conditions.
Documentation and Verification: Assisting warehouse operators with the documentation and verification process required for submitting warranty claims, including proof of purchase and maintenance records.
Coordination with Suppliers: Facilitating communication and coordination between warehouse operators and equipment suppliers to expedite warranty claims processing and resolution.
Preventative Maintenance
Scheduled Inspections: Conduct regular inspections and maintenance checks on automated systems according to a predefined schedule to identify and address potential issues before they escalate.
Performance Tuning: Fine-tuning automated systems through calibration and adjustments to optimize performance, energy efficiency, and reliability while minimizing wear and tear.
Remote Technical Support
Real-Time Troubleshooting: Offering remote technical support services staffed by experienced engineers to promptly diagnose and resolve issues with automated systems.
Expert Guidance: Providing expert guidance and instructions to warehouse staff to perform basic troubleshooting and maintenance tasks under remote supervision.
24/7 Emergency Services
Critical Incident Management: Implementing protocols and escalation procedures to prioritize and manage critical incidents effectively, ensuring minimal impact on warehouse operations.
Support Solutions: Our support solutions are designed to meet your operational needs, offering flexibility as your business grows. We work with you to create tailored service plans that minimize downtime.
Get Started
With over 10,000+ operations improved worldwide, let our experienced team help you find a tailored solution.